You can contact our main customer service department at (800) 526-7887 between the hours of 8:00am - 5:00pm central standard time, or you can e-mail info@delta-therm.com. 

Delta-Therm Return Policy

You will need to obtain an RMA# by calling (800) 526-7887 within 90 days of the invoice date.

• To obtain an RMA# you need to furnish the original Delta-Therm invoice number.
• RMA#s are valid for 30 days from date of issue.
• The RMA# must be clearly marked on each shipping container and attached documentation.
• All material must be returned unopened, in the original packaging and in resaleable condition.
• Heating cable must be on the original reel, uncut, and still maintain the factory tags.
• There will be a restocking charge depending upon the product that was purchased.

Sales Terms

Sales are Net 30 with approved credit.

Freight Policy

• Delivery is determined when the order is placed and factory orders ship F.O.B. Wauconda, IL.
• We charge freight on orders below $5,000 list, and on all air shipments.
• Full freight is allowed on orders over $5,000 list (ground delivery only).