Customer Service Information

You can contact our main customer service department at (800) 526-7887 between the hours of 7:00am - 5:30pm central standard time, or you can e-mail info@delta-therm.com.

Sales Terms

Sales are Net 30 with approved credit.

Freight Policy

Delivery is determined when the order is placed and factory orders ship F.O.B. Wauconda, IL. We charge freight on orders below $5,000, list, and on all air shipments. Full freight is allowed on orders over $5,000 list (ground delivery only).

Return Policy

You will need to obtain an RMA# by calling (800) 526-7887 within 90 days of the invoice date.

• To obtain an RMA# you need to furnish the original Delta-Therm invoice number.
• RMA#s are valid for 30 days from date of issue.
• The RMA# must be clearly marked on each shipping container and attached documentation.
• All material must be returned unopened, in the original packaging and in resaleable condition.
• Heating cable must be on the original reel, uncut, and still maintain the factory tags.
• There will be a restocking charge depending upon the product that was purchased.

(800) Technical Support

Contractors can call our toll-free customer service for technical support at (800) 526-7887 between the hours of 7:30 am - 5:30 pm C.S.T. Please have a copy of your original invoice, packing slip, or completed warranty card so that we know all of the components that were installed.

We can also provide a service call where our factory representative will meet contractors on-site. If the problem is covered under warranty, there will not be a charge for the visit. If the problem isn't covered by warranty, then there will be a charge for the visit.